Jackthreads

JackThreads is a members-only online shopping community that offers private, limited-time sale events with the best brands in the surf, skate, streetwear, and contemporary fashion categories. Each day at 12pm EST, we send an email to our members offering a completely unique assortment of apparel, sneakers, and accessories at up to 80% off retail prices. JackThreads is free to join and everyone is welcome.

JackThreads hustles hard to partner with top streetwear and contemporary brands to offer our members access to the highest-quality, 100% authentic gear at incredible prices. We want you to look good without breaking the bank.

You get an extra $15 when you invite your friends and they make purchases

Top Brands: We work tirelessly to get you access to the brands that matter to you.

Prices: Every sale features merchandise at 50-80% off the regular retail price.

Fun: Every sale runs for a limited time and is a fun opportunity to discover new and exciting brands.

Easy: We scour the planet for the best merchandise and ship it directly to your doorstep. It doesn't get much easier than that

Social: Share JackThreads with your friends and get $15 added to your account when they make a purchase.

We carry all of your favorite street, skate, surf,and contemporary brands including 10.Deep, The Hundreds, Members Only, Crooks & Castles, WeSC, Life after Denim, New Era Fitteds, Gourmet, Alife, and G-Shock just to name a few.

It's easy and free. Enter your name, email address, and a password on our homepage and you're ready to start shopping.

Please note: Make sure you keep an eye on your email, we'll send you a confirmation message once your account has been approved. This process can take up to two hours.

To check the status of your order, go to the your account section of the site and click on 'view order details.' Here you will find an estimated delivery date as well as a copy of your invoice.

Estimated shipping dates are also included in your order confirmation email.

JackThreads now offers UPS express shipping options; these two-day shipping options apply to in-stock items only. Dependent upon shipment weight, flat rate shipping is provided by either UPS or Mail innovations. Mail innovations uses a combination of UPS and USPS to get your order to you cost effective and efficiently.  If your order is shipping to APO/FPO, PO Box, AK, HI, Guam or Puerto Rico it will be sent via USPS. Check the status of any order by visiting the order history section of your account. 

An estimated delivery date will appear under the 'Add to Cart' button on the product page.

Most 'in-stock' orders are delivered within 5-7 days from when you place your order.

In order to offer the deep discounts that we do, many of our sales are run as "pre-sales" where the brand doesn't ship us the physical stock until after the sale has ended, and we've placed a custom order. In this case, we must wait for the product to arrive at our warehouse before we then ship it to you, extending ship times by a week or two. Trust us, the combination of premium quality gear and steep savings will be well worth the wait.

Estimated delivery dates for both 'in-stock' and 'pre-sales' are clearly indicated under the 'Add to Cart' button on the product page.

'Pre-sale' estimated delivery time is 2-4 weeks from when your order is placed.

'In-stock' sale estimated delivery time is 7 days from when your order is placed.

Go to the Contact Us page and use the Comments box to send us your cancellation request. Please include your order number and specific details about the item(s) you want to remove from your order.

We will notify you of the status of your cancellation within 1-2 business days.

Please note: orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified. If you'd like to cancel your order please do so ASAP.

Currently, you need to make an additional purchase for the item you'd like to add and send us a note in the Comments box on the Contact Us page explaining what two order numbers you want us to combine. Make sure to include both order numbers and we will do everything we can to combine the two orders for you.

We will notify you of the status of your cancellation/modification within 1-2 business days.

Please note: orders that have already been sent to our warehouse for packing and shipping cannot be cancelled, added to, or modified. If you'd like to cancel, add to, or modify your order please do so ASAP. No orders can be modified once a sale event ends.

Your order history can be accessed via your account page. Here you'll see the most recent status of your pending orders along with other order details. If your order has shipped, clicking 'View Order Details' will allow you to see the associated tracking number.

Of course! When your order ships out you'll get an automatic e-mail with a tracking number. The tracking number will also be viewable in the 'order details' of any order in your history (see your account page)

A 'short-shipment' occurs when a brand ships us fewer items than we initially agreed upon after the sale event is complete. Members with affected orders will be notified by email typically 10-12 days after a sale event is complete. Those members will receive a full refund for the short-shipped item as well as a JackThreads credit of $10. We impose strict 'short-shipment' guidelines on our brands and penalize them in an effort to eliminate this problem.

Yes. For PO boxes, you must select USPS as your shipping option.

Currently, we ship to Canada, via UPS Standard or UPS Worldwide Express. We do plan on opening our sales up to more countries in the future, so stay tuned!

For Canadian shipments, please note that a flat $10 brokerage fee will be assessed by UPS on all UPS Standard shipments valued under $200, in addition to any applicable taxes and duties. The UPS Worldwide services cost includes the brokerage fee. There are NO brokerage fees for packages valued under $20, but taxes and duties may still apply. Any applicable brokerage fees plus taxes and duties will be collected at the time of delivery by UPS.

Every day at 12pm EST, a new sale full of sick merchandise chosen by our team of expert buyers goes up. Sales typically last for 72 hours and once it's over, it's over. You can access the sales by opening your daily JackThreads email or hustling to the site at 12pm EST sharp so you don't miss out. Once an item is sold, it is sold out.

Products are hand selected by our team of expert buyers who constantly work with our brands to figure out what's hot and what's not. We do all of the work so you'll always look your best. Don't see what you want? Contact us and we'll try to get it up on the site.

We host brand new sales every day 12PM (noon) EST.

Typically sales last 72 hours. When it's over, it's over and gone for good. (Although we often bring our most popular brands back for future sales)

We send our daily emails out every day at noon EST, but there are times when you might receive it a little later depending on the type of email account you have. We're working on speeding this up but in the meantime, make sure to get to the site at 12pm sharp so you don't miss out. We send out Twitter and Facebook alerts, and also have an RSS feed.

Our limited-time only sales typically last 72 hours. Once the sale is over, you won't be able to purchase that merchandise anymore so if you see something you dig, make moves and don't sleep!

Unfortunately no, we run limited-time only sales and are only able to offer products that are currently included in each sale event.

"Final sales" include items that are offered at an even deeper than usual discount. Because of this special offer, returns are not accepted on "Final Sales" items.

An icon will be clearly displayed on the product page. "Final Sale" will also be indicated on your order details number which can be found in the your account section.

These items are typically slimmer fitting so we recommend that you move up a size. Meaning that if you usually wear a size Medium you should probably order a size Large unless you really want a snug fit.

We currently accept credit card payment from Visa, Master Card, American Express, and Discover. Simply enter your payment information in Step 1 of our checkout process.

We currently do not accept PayPal payments, because it does not work smoothly with our flash-sale ordering system. If you are interested in using PayPal check out the following link for information about the PayPal debit card. It draws from your PayPal account and you can use it like a credit card wherever MasterCard is accepted. (like on JackThreads!)

Yes, definitely. We take security very seriously and have put in place measures to protect from the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Yes, definitely. We take security very seriously and have put in place measures to protect from the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

You will be charged after you complete checkout, and your transaction has processed.

JackThreads currently only charges sales tax to members who reside in Ohio and New York. It's required by law that we charge sales tax in states where we have a physical presence.

We currently only accept US and Canadian forms of payment.

JackThreads offers a variety of credits to our members. The simplest way to earn $10 of JackThreads credit is to invite your friends to join the fun. Once they make their first purchase you'll automatically be notified and credited $10 in your account.

To offer invitations click here or click on the 'Invite Friends, Earn $10' button at the top right corner of any page on the site to learn more.

Every time you invite one of your friends to our site you get a $10 referral credit once they make their first purchase.

To offer invitations click here or click on the 'Invite Friends, Earn $' button at the top right corner of any page on the site to learn more.

No, the amount of credits you can earn is unlimited.

You can use Facebook, Twitter, MySpace, your personal blog site or forum posts and signatures (or any other way you can dream up) to spread your unique personal invite link that sends people directly to our site to earn you $10.

Credits for returned merchandise do not expire. Referral credits expire one year from date of issue. Other JackThreads credits typically expire in 30 to 60 days. Expiration dates will be clearly indicated to you when a credit is received.

Any credit on your account will automatically be applied to your order when you reach the Checkout page.

Currently, credit cannot be applied to shipping charges.

Currently, we cannot split credits between separate orders. All credit will be applied towards your current order. If you have a credit balance remaining after your purchase it will remain in your account and be used with your next purchase

Please read our full returns policy here.

Head to the returns page and click "Process a New Return" in the upper right-hand corner. You will then be guided step-by-step through the simple return procedure.

You can always reprint your RMA return slip. Head to the returns page, view your return, and you'll be able to print your RMA from there.

If you choose to use our return label, JackThreads charges a low flat rate of $7.95 for return shipping on US orders. This amount will be deducted from your JackThreads return credit if you use the label.

JackThreads does not pay for Canadian return shipping at this time. The pre-paid shipping label feature can only be used for returns within the US (sorry Canada).

There are a few reasons why an item you ordered may not be showing up here:

• Unshipped orders will not appear here until they have shipped.
• One or more of your items may have been purchased during a final sale for which returns are not accepted. If this is the case, you will be able to see this if you view your invoice from the account section of the website.
• An item can only be returned 21 days after it has shipped, so the item you want to return may be outside this 21 day return period.

If you think that this is a mistake, please contact customer service.

Once your package is received by JackThreads your refund will be processed in the form of a store credit within five business days. You will be notified when your credit is live via an email to the email address provided during the transaction. For any additional questions or comments, please Contact Us

PLEASE NOTE: We cannot apply store credit to your account until the return has been processed by our warehouse. Although your tracking number may show your return has been delivered, it may take up to five business days until you receive credit for your return.

Due to the limited time and limited quantity nature of our sales, we are unable to process exchanges. If you are not satisfied with any of your items then you may return them for store credit as long as it meets the guidelines of our return policy.

Connect with us at any time, for any reason:

Questions about a product?

Site not performing properly?

Want to suggest new brands that you'd like to see available for sale?

Whatever your question may be, we're here with an answer, usually within 1 business day but often much sooner. Let us know how we can improve your membership experience.

If you have a question about an order, please make sure to include your order number.

http://www.jackthreads.com/contact