JackThreads is a members-only online shopping community that offers private, limited-time sale events with the best brands in surf, skate, streetwear, and contemporary fashion. Each day at 12pm EST, we post 3-4 new sales offering a completely unique assortment of apparel, sneakers, and accessories at up to 80% off retail prices. We can only offer these low prices for a limited time, so sales usually run for 48-72 hours. JackThreads is free to join and everyone is welcome. All you have to do is sign up!
JackThreads hustles hard to partner with top streetwear and contemporary brands to offer our members exclusive access to high-quality, 100% authentic gear at incredible prices. We want you to look good without breaking the bank. You even get an extra $10 credit when you invite your friends and they make their first purchase.
Top Brands: We work tirelessly to get you exclusive access to the brands that matter to you.
Prices: We offer merchandise at 50-80% off the regular retail price.
Style: Every sale is a limited time opportunity to discover new and exciting brands as you continue to develop your own look. We’ll even post style guides occasionally, so you can get advice from our experts.
Easy: We scour the planet for the best merchandise and ship it directly to your doorstep. It doesn't get much easier than that.
Social: Share JackThreads with your friends and get $10 added to your account when they make their first purchase. You can also share products, sales, or the entire site.
We carry all of your favorite street, skate, surf,and contemporary brands including 10.Deep, The Hundreds, Members Only, Crooks & Castles, WeSC, Mishka, DUMB, Life after Denim, New Era Fitteds, Gourmet, Alife, and G-Shock to name a few.
It's easy and free. Enter your name, email address, and a password on our homepage and you're ready to start shopping. If you’re already a member with our partner site, Thrillist, then you’ve found another way to be even more awesome than you already are. You can enter the same email address and password to request an invite.
**Please note: Make sure you keep an eye on your email, we'll send you a confirmation message once your account has been approved. This process can take up to two hours.
You can change your password by logging in to your JackThreads account and clicking here.
If you forgot your password, click the “Forgot Password” button on the login page. A new password will then be emailed to your registered email address within 24 hours.
To change your stored billing address, or to add a new credit card, please log in to your JackThreads account and click here.
To change or add to your stored shipping address(es), please log in to your JackThreads account and click here.
Yes, you can store multiple shipping addresses in your account. Please log in to your JackThreads account and click here to add a new address to your account.
**Please note: Your “primary” address will always be you default shipping address, unless you choose another one at checkout.
To add, delete, or update an existing credit card, please log in to your JackThreads account and click here.
To unsubscribe from daily sales emails, please click here and enter your email address in the box before clicking the unsubscribe button.
**Please note: Unsubscribing will not deactivate your account. If you'd like to deactivate your account, please contact customer service.
You are eager to get your threads and become even more good looking. Understandable. To check the status of your order, go to your account and click on 'view order details' under the order number. Here you will find an estimated delivery date, as well as a copy of your invoice. When your order ships, we’ll send a confirmation email that includes your tracking information. This tracking number will also be available in your account, so you can follow your order’s progress all the way to your doorstep.
JackThreads will ship your order to you via UPS or USPS. Shipping prices will vary depending on the weight of the shipment and your shipping address. Any orders shipped to APO/FPO, PO Box, Alaska, Hawaii, Guam or Puerto Rico, which will be sent via USPS. Orders to Canada will ship via UPS. You can check the status of any order by visiting the order history section of your account. An email notification with tracking information will be sent to you when your package has shipped.
Of course! When your order ships out you'll get an automatic e-mail with a tracking number. The tracking number will also be viewable in the 'order details' of any order in your history (see your account page). We’ll provide the tracking number as soon as your order ships, but it sometimes takes the number 24-48 hours to go live within the shipper’s system.
An estimated delivery date will appear under the 'Add to Cart' button on the product page. If you order items with different estimated delivery dates, you will receive them all together by the latest date.
Most 'in-stock' orders are delivered within 5-7 business days from when you place your order. In order to offer the deep discounts that we do, many of our sales are run as "pre-sales" where the brand doesn't ship us the physical stock until after the sale has ended, and we've placed a custom order with them. Once the product arrives at our warehouse, which usually takes a week or two, we'll ship your order to you. Trust us, the combination of premium quality gear and steep savings will be well worth the wait.
Estimated delivery dates for both 'in-stock' and 'pre-sales' are clearly indicated under the 'Add to Cart' button on the product page.
'Pre-sale' estimated delivery time is 2-4 weeks from when your order is placed.
'In-stock' sale estimated delivery time is 7 days from when your order is placed.
A 'short-shipment' occurs when a brand ships us fewer items than we initially agreed upon after the sale event is complete. Members with affected orders will be notified by email typically 10-12 days after a sale event is complete. Those members will receive a full refund for the short-shipped item as well as a JackThreads credit of $10. We impose strict 'short-shipment' guidelines on our brands and penalize them in an effort to eliminate this problem.
Yes. For PO boxes, you must select USPS as your shipping option.
Currently, we ship to Canada, via UPS Standard or UPS Worldwide Express. We do plan on opening our sales up to more countries in the future, so stay tuned!
Canadian shipping costs vary, depending on where the order is being shipped. To determine the shipping cost, simply add an item to your cart and proceed to the checkout page. Upon entering your shipping address, the calculated shipping rate will be displayed.
For UPS Standard shipping into Canada, please note that a flat $10 brokerage fee will be assessed by UPS on all UPS Standard shipments valued under $200 CAD, in addition to any applicable taxes and duties. Any shipments valued over $200 CAD will also be subject to current UPS brokerage fees. There are NO brokerage fees for packages valued under $20, but taxes and duties may still apply. Any applicable brokerage fees plus taxes and duties will be collected at the time of delivery by UPS.
The UPS Worldwide shipping service cost already includes the brokerage fee, but taxes and duties may still apply and will be collected at the time of delivery by UPS.
For more information on brokerage rates and fees, please refer to the UPS Canada Customs Brokerage Rate Guide by clicking here.
As long as your order has not been sent to our shipping and packing department at our warehouse, you can change the shipping address for your order in your account. Click on the link next to your order to change your shipping address. If a link to change your shipping address does not appear, your order has either already shipped or has been sent to shipping and packing at our warehouse.
We’d also like to add a healthy reminder to be absolutely sure that your shipping address is entered correctly. In order to feature so many different products and brands, our warehouse is designed to move very quickly. Once your order is being packaged, we no longer have time to change the shipping address. We also don’t have the ability to reship orders that are returned to sender. Stay on top of your game and make sure that your shipping information is 100% accurate, and there will be nothing to worry about.
Occasionally packages are returned back to our warehouse because the shipper has determined the package is undeliverable. When the carrier returns an undeliverable package to us, we automatically restock the items and issue a full refund (including shipping) back to the original form(s) of payment.
**Please note: If your package was returned to our warehouse as undeliverable, we will not be able to re-ship your package and you will have to place a new order.
Tips to avoid having your package returned to sender:
1.) Make sure your address is correct before you complete your purchase.
2.) Enter information in the appropriate fields.
-Address 1 (street address, P.O. box, company name, c / o)
-Address 2 (apartment, suite, unit, building, floor, etc.)
3.) Make sure your saved addresses are correct entered into your address book. Also make sure you’ve selected the proper “primary" address.
Go to the Contact Us page and use the Comments box to send us your cancellation request. Please include your order number and specific details about the item(s) you want to remove from your order. We will notify you of the status of your cancellation within 1-2 business days.
**Please note: Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified. Our warehouse works fast, so we may not always be able to cancel orders for items that are already in stock.
We can combine orders to help you save on shipping costs, as long as both orders were placed on the same day and neither order is already in shipping and packing. You'll need to make an additional purchase for the item you'd like to add and send us a note in the Comments box on the Contact Us page explaining what two order numbers you want us to combine. Make sure to include both order numbers and we will do everything we can to combine the two orders for you. We will notify you of the status of your cancellation/modification within 1-2 business days.
**Please note: Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified. Our warehouse works fast, so we may not always be able to cancel orders for items that are already in stock.
Your order history can be accessed via your account page. Here you'll see the most recent status of your pending orders along with other order details. If your order has shipped, clicking 'View Order Details' will allow you to see the associated tracking number.
A 'short-shipment' occurs when a brand ships us fewer items than we initially agreed upon after the sale event is complete. Members with affected orders will be notified by email typically 10-12 days after a sale event is complete. Those members will receive a full refund for the short-shipped item as well as a JackThreads credit of $10. We impose strict 'short-shipment' guidelines on our brands and penalize them in an effort to eliminate this problem.
Every day at 12 p.m. EST, new sales full of sick merchandise chosen by our team of expert buyers go up. A typical sale lasts for 72 hours and once it's over, it's over. You can access the sales by opening your daily JackThreads email or hustling to the site at 12pm EST sharp so you don't miss out. Our exclusive arrangements with these brands allow us to sell their gear for a limited time only, so we aren’t able to order more merch once a sale closes or an item sells out.
Products are hand selected by our team of expert buyers who constantly work with our brands to figure out what's hot and what's not. We do all of the work so you'll always look your best. Don't see what you want? Contact us and we'll try to get it up on the site.
We host brand new sales every day 12 p.m. (noon) EST.
A typical sale lasts 72 hours. When it's over, it's over, although we often bring our most popular brands back for future sales. You can always see how much longer a sale is scheduled to last at the top of the sale page.
We send our daily emails out every day at noon EST, but there are times when you might receive it a little later depending on the type of email account you have. We're working on speeding this up but in the meantime, make sure to get to the site at 12pm sharp so you don't miss out. We send out Twitter and Facebook alerts, and also have an RSS feed.
Our limited-time sales typically last 72 hours. Once the sale is over, you won't be able to purchase that merchandise anymore. If you see something you dig, make moves and don't sleep. Usually our more popular brands will come back up for sale at a future date and time. However the exact time of those future sales and the specific items that will be sold is always changing until the sale starts, so make sure you are checking the site every day at 12 p.m. EST to see what we’ve got up!
"Final sales" include items that are offered at an even deeper discount than usual. Because of these special offers, returns are not accepted on "Final Sales" items.
An icon staing "This item is final sale. Returns and exchanges will not be accepted," will be clearly displayed on the product page.
These items are typically slimmer fitting so we recommend that you move up a size. If you usually wear a size Medium you should probably order a size Large, unless you really want a snug fit.
We currently accept credit card payment from Visa, Master Card, American Express, and Discover. Simply enter your payment information in Step 1 of our checkout process. You can also save your billing information in your secure JackThreads account for future purchases.
We won't be adding PayPal as a payment option. We used to offer this a long time ago, but their service doesn't currently work well with our business model. If you are interested in using PayPal check out the following link for information about the PayPal debit card. It draws from your PayPal account and you can use it like a credit card for any vendor (like JackThreads) where MasterCard is accepted.
Yes, definitely. We take security very seriously and have put measures in place to prevent the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.
All newly added credit cards are subject to a pre-authorization charge performed by our system that verifies the card is valid and legitimate. This typically shows up as a “pending” charge on your statement and will never be completed. It should disappear within 2-3 business days after the credit card was entered into your JackThreads account.
Your credit card is charged as soon as you click Complete Purchase and finish the checkout process. We'll also send an automatic email to confirm that your order was placed successfully.
**Please note: Pre-sale orders, which have longer shipping times, will also be charged at the time the order is completed.
Credit cards are declined for a variety of reasons, such as an incorrect billing address or insufficient funds to complete the desired purchase. When a credit card is declined, we do not receive any specific reasons explaining why. We get a general “declined” message from the financial institution, and no specifics are noted. If your credit card is declined and you do not know why, please contact your financial institution for an explanation.
JackThreads currently only charges sales tax to members who reside in Ohio and New York. It's required by law that we charge sales tax in states where we have a physical presence.
We currently only accept forms of payment from the US and Canada.
JackThreads offers a variety of credits to our members. Keep any eye an on the site for different promotions and deals that provide store credit for certain sales and items. The simplest way to earn $10 of JackThreads credit is to invite your friends to join the fun. Once they make their first purchase you'll automatically be notified and credited $10 in your account.
To offer invitations click here or click on the 'Invite Friends, Earn $10' button at the top right corner of any page on the site to learn more. You can also invite your friends by sharing sales through email or social media. There are tools to help you share at the top right of every sale and product page.
Every time you invite one of your friends to our site you get a $10 referral credit once they make their first purchase.
To offer invitations click here or click on the 'Invite Friends, Earn $' button at the top right corner of any page on the site to learn more.
**Please note: All referral credits are subject to approval. If you feel you should have a referral credit in your account and no credit is available, please contact customer service and we’ll be happy to look into it for you.
No, the amount of credits you can earn is unlimited.
You can use Facebook, Twitter, MySpace, your personal blog site or forum posts and signatures (or any other way you can dream up) to spread your unique personal invite link that sends people directly to our site to earn you $10.
Credits for returned merchandise do not expire. Referral credits expire one year from date of issue. Other JackThreads credits typically expire 2 months from the day they are issued. If you are unsure about when your credit expires, contact customer service.
Any credit on your account will automatically be applied to your order when you reach the checkout page.
Currently, credit (including gift card credit) cannot be applied to gift cards, shipping charges, or sales tax. Our system will always require you to use a credit card to place an order to make sure that sales tax, and/or shipping are covered.
Currently, we cannot split credits between separate orders. All credit will be applied towards your current order. If you have a credit balance remaining after your purchase it will remain in your account and be used with your next purchase. If a credit is issued after a purchase is made, it cannot be applied to that or any other previous purchases. It will be applied to a future purchase.
If you’ve got some gear you need to send back, you can find our full returns policy here.
Head to the returns page and click "Process a New Return" in the upper right-hand corner. You will then be guided step-by-step through our simple return procedures.
You can always reprint your RMA return slip. Head to the returns page, view your return, and you'll be able to print your RMA from there.
If you choose to use our return label, JackThreads charges a low flat rate of $7.95 for return shipping on US orders. This amount will be deducted from your JackThreads return credit if you use the label. If you dedide not to use the return label, we recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. JackThreads is not responsible for packages that we do not ship ourselves.
JackThreads does not pay for Canadian return shipping at this time. The pre-paid shipping label feature can only be used for returns within the US (sorry Canada). If you are a Canadian customer and receive an incorrect item or a damaged/defective item, please contact customer service prior to returning the item so we can assist you.
There are a few reasons why an item you ordered may not be showing up in your returns section:
If you still aren't sure why an item does not appear in your return section, please contact customer service.
Once your package is delivered to our warehouse your refund will be processed in the form of a store credit within 3-5 business days. When the credit is live, we will send a confirmation email to the address you used to place the order. For any additional questions or comments, please contact customer service.
**Please note: We cannot apply store credit to your account until the return has been processed by our returns team. Although your UPS tracking number may show your return has been delivered to our warehouse, it may still take up to five business days after delivery until you receive credit for your return.
Because our sales run for a limited time and with limited quantities for each item, we are unable to process exchanges. If you are not satisfied with any of your items then you may return them for store credit as long as they meet the guidelines of our return policy.
Connect with us at any time, for any reason:
Questions about a product?
Site not performing properly?
Want to suggest new brands that you'd like to see available for sale?
Whatever your question may be, we'll do our best to provide an answer within one business day.
Let us know how we can improve your membership experience.
If you have a question about an order, please make sure to include your order number.
Copyright © 2009 - 2012 JackThreads.com - All Rights Reserved.
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