Returns & Exchanges

How and what you can return all depends on where you call home. Just follow one of the links below to learn about the return policy for your region.

US Returns and Exchanges

DO YOU WANT TO EXCHANGE?

If you need a different size or changed your mind on the style and you are interested in returning an item in exchange for something else on the site, our customer service team is here to help. Returns and exchanges are accepted within 30 days from the shipped date.


FREE SHIPPING: We'll help you place an order for your new item, and we'll send the order with FREE Saver Shipping.  That way, you get your item quickly and avoid the risk of it selling out.


FREE RETURN SHIPPING: You can use our pre-paid return label to send your item(s) to us. It makes the process easy and it's FREE for you to use. When we receive your return, we'll process a full refund for the item price to your original form of payment. Credit card purchases are refunded to your card, and orders purchased with store credit are refunded to store credit. When you contact us, we'll set up the return for you. 


Currently we can only offer exchanges for customers in the US.

FREE RETURNS FOR US CUSTOMERS

We know you want to try out new brands and new styles without the cost of paying for a return if it doesn't work out. We want you to be happy with your merchandise. If your merchandise doesn't fit or you don't love it for any reason, we'll cover the return shipping to send it back using our return label. Our self-service Return section in your account makes it easy to set up the return. You'll select the items you wish to return, let us know why and get your FREE return shipping label as long as you're shipping from the US and your merchandise is not Final Sale. 

US RETURN POLICY

JackThreads offers store credit for all returns. Returns are accepted within 30 days from the shipped date. Use the the prepaid label - it's FREE and makes tracking your return easy. We accept returns for items that have not been worn, altered, washed, or damaged. Please pack and ship your return items with all tags attached. While most items are eligible for return, some items are marked FINAL SALE in the product details on the site. Here's a quick breakdown of the categories that are Returnable or Final Sale:

Returnable:
  • Clothes
  • Eyewear
  • Watches
  • Hats
  • Bags
  • Wallets
  • Jewelry
  • Footwear w/ original package*
Final Sale:
  • Books
  • Electronics
  • Electronic Accessories
  • Home Decor
  • Services
  • Socks
  • Sporting Goods
  • Swimwear
  • Toys
  • Undergarments

* Footwear should be returned exactly the way it was shipped to you: with the shoes in their original, undamaged shoe box, all packaged within a larger shipping box. Any returns that do not include the original undamaged shoebox will not be accepted.

Wrong, Damaged or Defective Items

If you received the wrong product from JackThreads, or it arrives defective or damaged in transit, please contact customer service as soon as possible. We will make sure that the situation is resolved for you.

How to Return:

* If you choose not to use the prepaid label, we recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost or damaged in transit (JackThreads will not be responsible).

 

Canadian Returns and Exchanges

Exchanges

At this time we are unable to offer exchanges. Contact our customer service team for more information about how we can help.

How To Return:

Canada Return Details

Our warehouse is located in NY, but we don't want you to incur any additional duties or taxes if you need to return some gear. If you ship your return to our Canadian return address, listed below, our shipping partner will take it from there and get your retun to Brookyln. Canadian customers are responsible for return shipping costs and we recommend that you use a service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit (JackThreads will not be responsible).


Please send Canadian return to:

JackThreads
C/O Landmark Global
4240 Harvester Rd
Unit #2
Burlington, ON L7L0C1

Canada Return Policy

JackThreads offers store credit for all returns. Returns are accepted within 30 days from the shipped date. We accept returns for items that have not been worn, altered, washed, or damaged. Please pack and ship your return items with all tags attached. While most items are eligible for return, some items are marked FINAL SALE in the product details on the site. Here's a quick breakdown of the categories that are Returnable or Final Sale:

Returnable:
  • Clothing
  • Eyewear
  • Watches
  • Hats
  • Bags
  • Wallets
  • Jewelry
  • Footwear w/ original package*
Final Sale:
  • Books
  • Electronics
  • Electronic Accessories
  • Home Decor
  • Services
  • Socks
  • Sporting Goods
  • Swimwear
  • Toys 
  • Undergarments

* Footwear should be returned exactly the way it was shipped to you: with the shoes in their original, undamaged shoe box, all packaged within a larger shipping box. Any returns that do not include the original undamaged shoebox will not be accepted.

Wrong, Damaged or Defective Items

If you received the wrong product from JackThreads, or it arrives defective or damaged in transit, please contact customer service as soon as possible. We will make sure that the situation is resolved for you.

Customers Outside of US/Canada

To set up a return, please contact our customer service team. We will help you set up the return. Please note: As a customer, you are responsible for return shipping cost and returns are subject to the Return Policy below. 

 

Exchanges

At this time we are unable to offer exchanges for international customers. If you need to exchange an item, please return the item and place a new order with your desired product.

Returns: Outside US/Canada (International) Return Details

To set up a return, please contact our customer service team. We will help you set up the return and give you additional information to ensure the return process is successful. When you contact us, we will give you the Return Number (RMA Number) and give you detailed instructions with what to do with the number. As a customer, you are responsible for return shipping costs and we recommend that you use a service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit (JackThreads will not be responsible).

 

Please send your return to:

JackThreads
RMA ####### (we will provide you with your RMA # when you contact us)

C/O Mercedes Distribution Center
Building #3 
63 Flushing Ave

Brooklyn, NY 11205 USA

 

Outside US/Canada (International) Return Policy

JackThreads offers store credit for all returns. Returns are accepted within 30 days from the shipped date. We accept returns for items that have not been worn, altered, washed, or damaged. Please pack and ship your return items with all tags attached. While most items are eligible for return, some items are marked FINAL SALE in the product details on the site. Here's a quick breakdown of the categories that are Returnable or Final Sale:

Returnable:
  • Clothing
  • Eyewear
  • Watches
  • Hats
  • Bags
  • Wallets
  • Jewelry
  • Footwear w/ original package*
Final Sale:
  • Books
  • Electronics
  • Electronic Accessories
  • Home Decor
  • Services
  • Socks
  • Sporting Goods
  • Swimwear
  • Toys 
  • Undergarments

* Footwear should be returned exactly the way it was shipped to you: with the shoes in their original, undamaged shoe box, all packaged within a larger shipping box. Any returns that do not include the original undamaged shoebox will not be accepted.

Wrong, Damaged or Defective Items

If you received the wrong product from JackThreads, or it arrives defective or damaged in transit, please contact customer service as soon as possible. We will make sure that the situation is resolved for you.

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