General

Most Frequently Asked

Managing Your Account

Shipping

Changing Your Order

International Shipping

Payment Information

Credits

Returns

Contact


General


What is JackThreads?

We started JackThreads because we were sick and tired of wading through an endless ocean of crap to find the stuff that we'd actually be proud to own. We believe that looking great and feeling better shouldn't be a chore, and that a standout suit for your 9-5 shouldn't force you to get a second job from 5-9. So everyday we feature a broad range of products that we can really stand behind: Daily drops of new curated collections from the brands you love, a seemingly never-ending feed of limited-run collaborations from mega brands and up-and-coming designers alike, and a growing stable of private label product we're building from the ground up that you can't find anywhere else.




Most Frequently Asked


Does JackThreads offer exchanges?

Absolutely. If we still have the gear you need in stock and you're in the U.S., give our customer service team a call at 1-800-636-JACK to get the ball rolling on an exchange. If you're outside of the U.S. please contact us here so we can help you set up a return.


When will my order ship?

To check the status of your order, go to your account and click on 'view order details' under the order number. Here you will find an estimated delivery date, as well as a copy of your invoice. Once your order is listed as in packaging, it should ship within 1-3 business days. When your order ships, we’ll send a confirmation email that includes your tracking information. This tracking number will also be available in your account, so you can follow your order’s progress all the way to your doorstep. Some Saver shipping methods will even provide live updates to your order history, so be on the lookout.

 


Why do some of my JackThreads orders take so long to arrive?

Most orders are delivered within 3-8 business days from the time you placed your order. Sometimes, as we test a new brand or category to see how they sell, we run what we call a "pre-sale" for a set amount of time, where the brand we're buying from doesn't ship us the goods until after the sale has ended. In these situations, it takes an extra week or two to get products to you, as we first need to receive and process them prior to sending them your way. While it can be annoying to wait a bit longer, this "pre-sale" style sale event allows us to mix up our selection on a regular basis so JackThreads never gets boring.

 


Will you give me a tracking number?

Of course. When your order ships out you'll get an e-mail with a tracking number. The tracking number will also be viewable in the 'order details' of any order in your history (see your account page). We’ll provide the tracking number as soon as your order ships, but it sometimes takes the number 24-48 hours to go live within the shipper’s system.


Can I change the shipping address for one of my orders?

As long as your order has not been sent to our shipping and packing department at our warehouse, you can change the shipping address for your order in your account. Click on the link next to your order to change your shipping address. If a link to change your shipping address does not appear, your order has either already shipped or has been sent to shipping and packing at our warehouse.

We’d also like to add a healthy reminder to be absolutely sure that your shipping address is entered correctly. In order to feature so many different products and brands, our warehouse is designed to move very quickly. Once your order is being packaged, we no longer have time to change the shipping address. We also don’t have the ability to reship orders that are returned to sender. Stay on top of your game and make sure that your shipping information is 100% accurate, and there will be nothing to worry about.

 


How do I cancel my order?

If you ever need to cancel an order after placing it, just go to your order history within 30 minutes of your purchase. You’ll be able to make modifications there as long as the order hasn’t been sent to packaging.

If more than 30 minutes have passed since placing your order, go to the Contact Us page and use the comment box to send us your cancellation request. Please include your order number and specific details about the item(s) you want to remove from your order. We will notify you of the status of your cancellation within 1-2 business days.

**Please note: Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified. Our warehouse works fast, so we may not always be able to cancel orders for items that are already in stock


Will you accept my return late if it's delayed by weather-related issues?

Absolutely. As long as your return was postmarked before the 30 day deadline, or before January 31st if it falls under our holiday return policy, our warehouse will process your return normally once it arrives. If you're having trouble returning an item, please contact our customer service team and they'll be happy to help.


Can I get a coupon code?

The best way to catch the latest JackThreads codes and promotions is by following us on Twitter or Facebook, where we'll drop limited access to exclusive codes that get you extra savings. If you see a coupon code, jump on it -- they don't last long. Also, please note that while most coupon and promo codes will still work with built in sales on the site (e.g. Buy 1 Get 1 Free), you can typically only use one promo code per order.


Can I get free shipping?

U.S. customers can use the promo code FREESHIP for free shipping on orders over $75.


Do you have international shipping?

We currently ship to: Australia, Canada, Germany, France, Hong Kong, Italy, Japan, Korea, Mexico, New Zealand, Russia, Singapore, Switzerland and the UK.

Packages outside of the US are shipped via DHL or Landmark and will be delivered by a local carrier.

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: globalsupport@jackthreads.com.

Shipping costs for orders travelling outside of the U.S. vary depending on where your order is being shipped. To determine the shipping cost, simply add an item to your cart and proceed to the checkout page. Upon entering your shipping address, the calculated shipping rate will be displayed




Managing Your Account


How do I change my password?

You can change your password by logging in to your JackThreads account and clicking here.


I forgot my password. What do I do?

If you forgot your password, click the “Forgot Password” button on the login page. You'll receive an email with instructions on how to reset your password within 24 hours.


How do I change my stored billing address?

To change your stored billing address, or to add a new credit card, please log in to your JackThreads account and click here.


How do I change my stored shipping address?

To change or add to your stored shipping address(es), please log in to your JackThreads account and click here.


Can I store multiple shipping addresses in my account?

Yes, you can store multiple shipping addresses in your account. Please log in to your JackThreads account and click here to add a new address to your account.

**Please note: Your “primary” address will always be you default shipping address, unless you choose another one at checkout.


How do I update my payment information?

To add, delete, or update an existing credit card, please log in to your JackThreads account and click here.


How do I unsubscribe from daily sales emails?

To unsubscribe from daily sales emails, please click here and enter your email address in the box before clicking the unsubscribe button.

**Please note: Unsubscribing will not deactivate your account. If you'd like to deactivate your account, please contact customer service.


Can I add products to a wishlist?

Yup. On every product display page you'll see a star in the top right corner of the product's image. If you click on that, you've added the item to your "Favorites", our version of a wish list. You can then view these products from your account at https://www.jackthreads.com/account under the heading "Favorites."




Shipping


When will my order ship?

To check the status of your order, go to your account and click on 'view order details' under the order number. Here you will find an estimated delivery date, as well as a copy of your invoice. When your order ships, we’ll send a confirmation email that includes your tracking information. This tracking number will also be available in your account, so you can follow your order’s progress all the way to your doorstep. Some Saver shipping methods will even provide live updates to your order history, so be on the lookout.


How will my order ship and how much will I be charged?

We offer the following shipping options to customers within the U.S. at the following flat rates.

Free shipping both ways for orders over $75. Use the code FREESHIP at checkout and we'll pick up the tab for purchases and returns.*

Saver Shipping via UPS Mail Innovations or Surepost: $4.99

Upgrade via UPS, UPS Mail Innovations or Surepost:  $8.99

2-Day Air via UPS:  $16.99

1-Day Air via UPS:  $30.99

 

 

*This option utilizies SurePost and UPS Mail Innovations, both hybrid services. Basically UPS and the USPS will collaborate to deliver your order. By having UPS ship from our warehouse to your region, and the USPS make final delivery, we're able to pass more savings on to you.

 

If you are not able to receive mail from USPS at your location, please make sure to choose Standard shipping to ensure the package is delivered by UPS. Any orders shipped to APO/FPO, PO Box, Alaska, Hawaii, Guam or Puerto Rico, will be sent via USPS. 

 

Packages outside of the US are shipped via DHL or Landmark and will be delivered by a local carrier.

 

With the exception of orders shipping to Russia, orders shipping outside of the U.S. will display an additional line at checkout indicating the “Custom, duties and fees.” Those extra charges are the combination of brokerage fees and any applicable duties and taxes. You will not be charged any additional duties or taxes upon delivery. Customers in Russia will owe any applicable taxes and duties upon delivery.

 

You can check the status of any order by visiting the Order History section of your account. An email notification with tracking information will be sent to you when your package has shipped.


What shipping services do you offer and what is the transit time?

The following shipping options are available:

 

Shipping Services

Estimated Delivery Date

Saver Shipping (USPS) (US)

3 to 7 Business Days after shipping*

Upgraded Shipping (UPS Ground or USPS) (US)

2 to 5 Business Days after shipping*

UPS 2nd Day Shipping (US) 

2 Business Days after ordering**

UPS Next Day Shipping (US) 

1 Business Day after ordering**

Canada

Canada Express

2-8 Business Days after shipping*

2-3 Business Days after shipping**

Australia

3-10 Business Days after shipping*

Australia Express

2-5 Business Days after shipping**

Germany, France

Germany Express, France Express

7-14 Business Days after shipping*

3-4 Business Days after shipping**

Hong Kong, Italy, Japan, Mexico, Switzerland

3-4 Business Days after shipping**

Korea

4-5 Business Days after shipping**

New Zealand

7-14 Business Days after shipping*

New Zealand Express

4-5 Business Days after shipping**

Russia

7-14 Business Days

Singapore

3-5 Business Days after shipping**

UK

5-9 Business Days after shipping*

UK Express

3-4 Business Days after shipping**
 
 

 

Your shipping method and estimated delivery date will be determined when you enter your address at checkout. To learn more about what customs and duties and fees you may owe for orders shipped outside of the U.S. please visit our international FAQ page.

*Our warehouse ships all orders from Brooklyn, New York. Orders with Saver and Standard shipping will leave the warehouse after 1-2 business days. Your delivery transit time will vary depending on your order's destination and its distance from our warehouse. If your package is being delivered to a rural area or to the western part of the U.S., you can expect your order to arrive towards the end of the estimated delivery date range.

Will you give me a tracking number?

Of course. When your order ships out you'll get an automatic e-mail with a tracking number. The tracking number will also be viewable in the 'order details' of any order in your history, just go to your account. We’ll provide the tracking number as soon as your order ships, but it sometimes takes 24-48 hours to go live within the shipper’s system.

 

Please note: International shipments may take up to 4 days for tracking to appear. 


How can I determine when an item will ship before I order it?

An estimated delivery date will appear on every product page with information specific to that item. We'll also provide you with an estimated delivery range for your entire order once you select a shipping method. If you order items with different estimated delivery dates, you'll receive them all together within the shipping range of the latest item.


How can I tell if a sale is an "in-stock" sale or a "pre-sale"?

Estimated delivery dates for both 'in-stock' and 'pre-sales' are clearly indicated on each and every product page.

*'Pre-sale' estimated delivery time is 3 to 4 weeks from when your order is placed. 

*'In-stock' sale estimated delivery time is 5 to 11 business days from when your order is placed.

*Both delivery time frames can be extended or shortened based on shipping service selected and delivery destination. 


Can JackThreads ship to PO boxes or APO/FPO address?

Yes. JackThreads will use USPS to ship to these destinations.


Do you ship internationally? Do you ship to Canada? Do you ship to the UK? Do you ship to Australia?

We currently ship to Australia, Canada, Germany, France, Hong Kong, Italy, Japan, Korea, Mexico, New Zealand, Russia, Singapore, Switzerland, and the UK.

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: globalsupport@jackthreads.com.


How much does International Shipping cost?

To learn more about shipping costs and delivery for orders outside the U.S. please refer to our international FAQ page.


Which items are eligible for international shipping?

We offer international shipping for the majority of our products. Some products are not available for shipping outside the U.S. due to various trade agreements and exclusive international shipping arrangments between brands and vendors. Products that are not eligible to ship internationally are marked as such throughout the checkout process.


Can I change the shipping address for one of my orders?

As long as your order has not been sent to our shipping and packing department at our warehouse, you can change the shipping address for your order in your account. Click on the link next to your order to change your shipping address. If a link to change your shipping address does not appear, your order has either already shipped or has been sent to shipping and packing at our warehouse.


We'd also like to add a healthy reminder to be absolutely sure that your shipping address is entered correctly. In order to feature so many different products and brands, our warehouse is designed to move very quickly. Once your order is being packaged, we no longer have time to change the shipping address. We also don't have the ability to reship orders that are returned to sender. Stay on top of your game and make sure that your shipping information is 100% accurate, and there will be nothing to worry about.


What is an undeliverable package?

Occasionally packages are returned back to our warehouse because the shipper has determined the package is undeliverable. When the carrier returns an undeliverable package to us, we automatically restock the items and issue a full refund (including shipping) back to the original form(s) of payment.

**Please note: If your package was returned to our warehouse as undeliverable, we will not be able to re-ship your package.

Tips to avoid having your package returned to sender:
1.) Make sure your address is correct before you complete your purchase.
2.) Enter information in the appropriate fields.
   -Address 1 (street address, P.O. box, company name, c / o)
   -Address 2 (apartment, suite, unit, building, floor, etc.)
3.) Make sure your saved addresses
have been entered correctly in your address book. Also make sure you’ve selected the proper “primary" address.


Why was my package shipped via UPS then routed to the U.S. Postal Service?

JackThreads uses a partnership formed by UPS and the USPS to pass on lower shipping costs to you. This shipping partnership uses the strengths of both shippers to deliver your order quickly and at a great price. The final delivery of your package will be handled by your local Post office.  


The shipper's tracking page indicates that my package was delivered, but I don't have my order. What should I do?

On occasion, the shipper may update your delivery status a day early in anticipation of its final delivery.  If you have not received a notice, or your package is stillnot delivered on the following business day, please check with members of your household, neighbors, apartment/office managers first to see if someone accepted the package for you. If you are still unable to locate your package, please feel free to contact the JackThreads Customer Service team at 1.800.636.JACK.




Changing Your Order


How do I cancel my order?

If you ever need to cancel an order after placing it, just go to your order history within 30 minutes of your purchase. You’ll be able to make modifications there as long as the order hasn’t been sent to packaging.

If more than 30 minutes have passed since placing your order, go to the Contact Us page and use the comment box to send us your cancellation request. Please include your order number and specific details about the item(s) you want to remove from your order. We will notify you of the status of your cancellation within 1-2 business days.

**Please note: Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified. Our warehouse works fast, so we may not always be able to cancel orders for items that are already in stock


How do I add an item to my order or combine my orders?

If you need to make any modifications to your order, we recommend reaching out to customer serivce immediately, preferably over phone or live chat. You'll need to make an additional purchase for the item you'd like to add and contact a customer service associate to have your orders combined. You can reach our associates via live chat, phone and email at the Contact Us page.

 

**Please note: Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified. Our warehouse works fast, so we may not always be able to cancel, combine, or modify orders for items that are already in stock. We strongly recommend calling or chatting in if you just placed your order and need to have it cancelled.


How do I check my order status?

You can actually view your entire order history on your account page. Here you'll see the most recent statuses of your pending orders along with other order details. If your order has shipped, clicking 'View Order Details' will show you the associated tracking number.




International Shipping


Do you ship internationally?

We currently ship to Australia, Canada, Germany, France, Hong Kong, Italy, Japan, Korea, Mexico, New Zealand, Russia, Singapore, Switzerland, and the UK. Packages outside of the US are shipped via Landmark or DHL and will be delivered by a local carrier.

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: globalsupport@jackthreads.com.
 


What international shipping services do you offer and what is the transit time?

The following shipping options are available outside of the U.S.

 

Shipping Services

Estimated Delivery Date

Canada

Canada Express

2-8 Business Days after shipping*

2-3 Business Days after shipping*

Australia

3-10 Business Days after shipping*

Australia Express

2-5 Business Days after shipping*

Germany, France

Germany Express, France Express

7-14 Business Days after shipping*

3-4 Business Days after shipping*

Hong Kong, Italy, Japan, Mexico, Switzerland

3-4 Business Days after shipping*

Korea

4-5 Business Days after shipping*

New Zealand

7-14 Business Days after shipping*

New Zealand Express

4-5 Business Days after shipping*

Russia

7-14 Business Days

Singapore

3-5 Business Days after shipping*

UK

5-9 Business Days after shipping*

UK Express

3-4 Business Days after shipping*
 
 

 

Your shipping method and estimated delivery date will be determined when you enter your address at checkout. To learn more about what customs and duties and fees you may owe for orders shipped outside of the U.S. please visit our international FAQ page.

 

*Our warehouse ships all orders from Brooklyn, New York. Orders with Saver and Standard shipping will leave the warehouse after 1-2 business days. Your delivery transit time will vary depending on your order's destination and its distance from our warehouse. If your package is being delivered to a rural area or to the western part of the U.S., you can expect your order to arrive towards the end of the estimated delivery date range.

Which items are eligible for international shipping?

We offer international shipping for the majority of our products. Some products are not available for shipping outside the U.S. due to various trade agreements and exclusive international shipping arrangments between brands and vendors. Products that are not eligible to ship internationally are marked as such throughout the checkout process.


How will I be charged for my international order?

 

We currently accept Visa, MasterCard, American Express and Discover credit cards from countires that are also offered shipping services.

 

We currently accept PayPal, Visa, MasterCard, American Express and Discover credit cards.


Your order total will be displayed in either US Dollars (USD) or in your local (non-USD) currency, depending on your specific locale.  We are working hard to bring local currency pricing to all markets in the future.


In select locations outside of the United States, we have partnered with a trusted third-party global ecommerce service provider, “GoInterpay” to facilitate and process select international orders. International Consumer Terms of Service related to this partnership may be found at http://www.thrillistmediagroup.com/tscs.    

 
Final landed-cost pricing (which includes the total cost of products, shipping & handling and duty, tax and customs fees where applicable) on all local currency (non-USD) transactions processed through our partner GoInterpay, is guaranteed at order confirmation for the life of the transaction, in compliance with existing return policy. In other words, you will be charged for the exact amount that is displayed to you at the time of order confirmation. All local currency (non-USD) orders that are processed by GoInterpay will appear on your billing statement as either “GoInterpay” or “GIP*JackThreads”, where “GIP” denotes “GoInterpay”.


At this time, we are unable to guarantee final landed-cost pricing (which includes the total cost of products, shipping & handling and duty, tax and customs fees where applicable) for international orders that are placed in USD. These orders may be subject to foreign exchange rate calculation, foreign exchange fees and other cross-border fees imposed by your local credit card issuing bank at the time you are charged, which we have no control or influence over. Users are encouraged to shop and place orders in the currency in which his or her credit card or payment method is issued when available, in order to minimize any cost uncertainty while transacting on JackThreads.com.  


Orders shipping to final destinations outside of the US may see additional charges at checkout indicating “Customs, duties and fees.” These charges are a combination of brokerage fees and any applicable duties and taxes. We incorporate these charges into checkout to help you avoid any surprise C.O.D. issues. If you see these, no additional charges will be due upon delivery.

 

You can check the status of any order by visiting the Order History section of your account. An email notification with tracking information will be sent to you when your package has shipped.

 


What is your return/exchange policy for international orders?

JackThreads offers returns to the original form of payment for all international returns. Returns are accepted within 30 days from the shipped date. 

 

Canada

We do accept returns from Canada, but JackThreads does not pay for Canadian return shipping at this time. The pre-paid shipping label feature can only be used for returns within the U.S. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. JackThreads is not responsible for packages that are shipped by other means. 

 

For returns within Canada, send them to:

JackThreads
C/O Landmark Global 
4240 Harvester Rd
Unit #2
Burlington, ON L7L0E8  
 
Please Note: You MUST include your return detail page and original packing slip so that your return can be processed.
 

Outside the US and Canada

JackThreads offers refunds to the original form of payment. We accept returns for items that have not been worn, altered, washed, or damaged that are returned within 30 days of the ship date. Just reach out to our customer service team here so we can help you set up a return if you are outside of the U.S. The customer is responsible for all return shipping costs. 

 

While most items are eligible for return, some items are marked FINAL SALE in the product details on the site. 

 

 


How will my return credit be issued for my international order?

JackThreads offers refunds to the original form of payment for all international returns. Returns are accepted within 30 days from the shipped date.

 

All international return credits processed within the 30-day return window will receive a refund for the original amount paid for the select items returned.

 

For international orders originally placed in USD, the refund will be issued for the USD value of the select items returned.

 

For international orders originally placed in local (non-USD) currencies, the refund will be issued for the USD value of the select items returned, at the same foreign exchange rate utilized in the transaction at the time of initial purchase.

 

**Please note that while return store credits will be issued at the same foreign exchange rate utilized at the time of original purchase, JackThreads.com is currently unable to guarantee this foreign exchange rate on future transactions. Credit redemption on all future transactions will be subject to the foreign exchange rates that are active at the time of purchase. Credits for account users in select locales where local (non-USD) currency pricing is available will be displayed in the User’s Account at the current local (non-USD) currency value based on the most current active foreign exchange rate. As a result of this, international customers may see fluctuation in the daily local (non-USD) value of stored credits in his or her account.




Payment Information


How do I pay for my JackThreads purchase?

We currently accept credit card payment from Visa, Master Card, American Express, and Discover. Simply enter your payment information in Step 1 of our checkout process. You can also save your billing information in your secure JackThreads account for future purchases.


Can I use PayPal?

JackThreads is now accepting PayPal payments. To do so, simply connect your PayPal account in the Billing Profile section of your Account Settings page, or click "Checkout with PayPal" above your shipping address on the Checkout page.


Is it safe to use my credit card or debit card on JackThreads?

Yes, definitely. We take security very seriously and have put measures in place to prevent the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.


Why was my credit card charged after I entered it into my account?

This usually only happens to customers outside the U.S. due to regulations with some international banks. These newly added credit cards are subject to a pre-authorization charge performed by our system that verifies the card is valid and legitimate. This typically shows up as a “pending” $1.00 item on your statement and will never be completed. It should disappear within 2-3 business days after the credit card was entered into your JackThreads account.


When do I get charged for my purchase?

Your credit card will not be charged until your order is packaged by our warehouse. If any item in your order is part of a "pre-sale", this may be 2-4 weeks after your order is placed. Once your credit card is charged, your order will be listed as "In Packaging" in your order history. It may take 3-5 business days for the charge to appear on your credit card statement. You may also see an initial pending transaction when you first place your order. This is simply to verify that the funds are available. We will not withdraw any funds until your order is in packaging.


Why was my credit card declined?

Credit cards are declined for a variety of reasons, such as an incorrect billing address or insufficient funds to complete the desired purchase.   If the billing address that you provide at checkout does not match the information from your financial institution, your order will likely be held for further review.   When a credit card is declined, we do not necessarily receive any specific reasons explaining why. We get a general “declined” message from the financial institution, and no specifics are noted. If your credit card is declined and you do not know why, we strongly recommend contacting your financial institution for more information.


Does JackThreads charge sales tax?

JackThreads currently only charges sales tax to members who reside in Ohio and New York. It's required by law that we charge sales tax in states where we have a physical presence.


Do you accept international credit cards?

 

We currently accept Visa, MasterCard, American Express and Discover credit cards with billing addresses located within the countries included in our shipping options. You can get a full list of those countries at our international FAQ page.

Your order total will be displayed in either US Dollars (USD) or in your local (non-USD) currency, depending on your specific locale.  We are working hard to bring local currency pricing to all markets in the future.

In select locations outside of the United States, we have partnered with a trusted third-party global ecommerce service provider, “GoInterpay” to facilitate and process select international orders. International Consumer Terms of Service related to this partnership may be found at http://www.thrillistmediagroup.com/tscs.      

Final landed-cost pricing (which includes the total cost of products, shipping & handling and duty, tax and customs fees where applicable) on all local currency (non-USD) transactions processed through our partner GoInterpay, is guaranteed at order confirmation for the life of the transaction, in compliance with existing return policy. In other words, you will be charged for the exact amount that is displayed to you at the time of order confirmation. All local currency (non-USD) orders that are processed by GoInterpay will appear on your billing statement as either “GoInterpay” or “GIP*JackThreads”, where “GIP” denotes “GoInterpay”.

At this time, we are unable to guarantee final landed-cost pricing (which includes the total cost of products, shipping & handling and duty, tax and customs fees where applicable) for international orders that are placed in USD. These orders may be subject to foreign exchange rate calculation, foreign exchange fees and other cross-border fees imposed by your local credit card issuing bank at the time you are charged, which we have no control or influence over. Users are encouraged to shop and place orders in the currency in which his or her credit card or payment method is issued when available, in order to minimize any cost uncertainty while transacting on JackThreads.com.   


Why do I see a $1.00 transaction in my account from JackThreads? I haven't ordered anything yet.

Not to worry. We won't charge your card until your order ships. Some banks, especially outside of the U.S., require us to hold $1.00 as a pending transaction when we verify your saved credit card. This $1.00 is the minimum amount that we're allowed to hold while verifying your information. It will never be withdrawn. It just makes it easier for you to save credit cards and not have to worry about an item selling out while trying to enter your payment information.




Credits


What types of store credit does JackThreads offer?

JackThreads offers a variety of credits. Keep any eye an on the site for different promotions and deals that provide store credit for certain sales and items. The easiest way to earn $10 in JackThreads credit is to invite your friends to partake in the handsomeness. Once they make their first purchase you'll automatically be notified and credited $10 in your account.


How do I invite friends?

To offer invitations click here or click on the 'Invite Friends, Earn $10' button at the top right corner of any page on the site to learn more. You can also invite your friends by sharing sales through email or social media.


How do I earn $10 referral credit?

Every time one of your friends starts a new account using your unique referral link, you get a $10 referral credit once they make their first purchase.

To offer invitations click here or click on the 'Invite Friends, Earn $' button at the top right corner of any page on the site to learn more.

 

**Please note: All referral credits are subject to approval. If you feel you should have a referral credit in your account and no credit is available, please contact customer service and we’ll be happy to look into it for you.


Is there a limit to the number of credits I can earn?

No, the amount of credits you can earn is unlimited. Sweet, right?


Do my JackThreads credits expire?

Credits for returned merchandise do not expire. Referral credits expire one year from date of issue. Other JackThreads credits typically expire 2 months from the day they are issued. If you are unsure about when your credit expires, contact customer service.


How do I use my JackThreads store credit?

Any credit on your account will automatically be applied to your order when you reach the checkout page.

Currently, credit (including gift card credit) cannot be applied to gift cards, shipping charges, or sales tax. Our system will always require you to use a credit card to place an order to make sure that sales tax, and/or shipping are covered.

Currently, we cannot split credits between separate orders. All credit will be applied towards your current order. If you have a credit balance remaining after your purchase it will remain in your account and be used with your next purchase. If a credit is issued after a purchase is made, it cannot be applied to that or any other previous purchases. It will be applied to a future purchase.




Returns


What is the JackThreads Return Policy?

If you’ve got some gear you need to send back, you can find our full returns policy here.


Does JackThreads offer exchanges?

Absolutely. If we have what you need in stock and you're in the U.S., just give our customer service team a call at 1-800-636-JACK to get the ball rolling on an exchange. If you're outside of the U.S. you can contact us here, so we can help you set up a return.


How do I make a return?

Head to the returns page and click "Process a New Return" in the upper right-hand corner. You will then be guided step-by-step through our simple return procedures. Please follow all of these instructions to ensure that your return is shipped and processed successfully. Once you have filed for a return, we will send you a confirmation email with your RMA number. We will also send a confirmation email when your return has been delivered to our warehouse, and when your return has been succesfully processed.


What's the status of my return?

You can track the progress of your return in your account's return section. Simply click on the RMA number associated with your return to see if it is in transit, received by JackThreads, or if your refund has been processed. We will also send a confirmation email when your return has been delivered to our warehouse, and when your return has been succesfully processed. For any additional questions or comments, please contact customer service.


I have an RMA #, but I haven't sent the item back yet. What do I do?

You can always reprint your RMA return slip. Head to the returns page, view your return, and you'll be able to print your RMA from there.


Does JackThreads pay for return shipping?

For U.S. customers, we provide a return shipping label available for download in your JackThreads account once you file for a return. We offer free returns if you choose to receive your refund to a merchandise credit. If you choose to have the refund processed to the original form of payment, there is a $6.99 processing fee. This fee includes the use of the return shipping label.

If you decide not to use the return label, we recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. JackThreads is not responsible for packages that are shipped by other methods.

 

 


Does JackThreads pay for return shipping for international orders?

JackThreads does not pay for returns outside of the US at this time. The pre-paid shipping label feature can only be used for returns within the US. If you are an international customer and receive an incorrect item or a damaged/defective item, please contact customer service prior to returning the item so we can assist you.


Why is my item not appearing for return on my account page?

There are a few reasons why an item you ordered may not be showing up in your returns section:

  • Unshipped orders will not appear here until they have shipped.
  • One or more of your items may have been purchased during a final sale, making them ineligible for return.
  • An item can only be returned 30 days after it has shipped, so the item you want to return may be outside this 30 day return period.*

If you still aren't sure why an item does not appear in your return section, please contact customer service.


How long does it take to see my return credit in my account?

Once your package is delivered to our warehouse, we will send you a confirmation email to let you know that it's arrived. When your refund has been processed, we will send a confirmation email to let you know.

You will also be able track the progress of your return in your account's return section. Simply click on the RMA number associated with your return to see if it is in transit, received by JackThreads, or if your refund has been processed. For any additional questions or comments, please contact customer service.

**Please note: We cannot apply store credit to your account until the return has been processed by our returns team. Once your return is delivered to our warehouse, it may still take up to five business days after delivery until you receive credit for your return.


What is your return/exchange policy for international orders?
Returns are accepted within 30 days from the shipped date. We accept returns for items that have not been worn, altered, washed, or damaged. Just reach out to our customer service team here so we can help you set up a return if you are outside of the U.S.
 
Please pack and ship your return items with all tags attached. While most items are eligible for return, some items are marked FINAL SALE in the product details on the site. 
 

All international return credits processed within the 30-day return window will receive a refund for the original amount paid for the select items returned.

 

For international orders originally placed in USD, the refun will be issued for the USD value of the select items returned.

 

For international orders originally place in local (non-USD) currencies, the refund will be issued for the USD value of the select items returned, at the same foreign exchange rate utilized in the transaction at the time of initial purchase.

 

**Please note that while return store credits will be issued at the same foreign exchange rate utilized at the time of original purchase, JackThreads.com is currently unable to guarantee this foreign exchange rate on future transactions. Credit redemption on all future transactions will be subject to the foreign exchange rates that are active at the time of purchase. Credits for account users in select locales where local (non-USD) currency pricing is available will be displayed in the User’s Account at the current local (non-USD) currency value based on the most current active foreign exchange rate. As a result of this, international customers may see fluctuation in the daily local (non-USD) value of stored credits in his or her account.

 




Contact


How do I contact you?

Connect with us at any time, for any reason:
Questions about a product?
Site not performing properly?
Want to suggest new brands that you'd like to see available for sale?
Whatever your question may be, we'll do our best to provide an answer within one business day.
Let us know how we can improve your membership experience.
If you have a question about an order, please make sure to include your order number.

 

Contact Us


Do you have a phone number?

Of course. Our U.S. customer service phone number is 1-800-636-JACK. Our team is available from 9AM-9PM, EST, Monday through Friday.




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