Jackthreads International FAQ - Now Shipping to Over 14 Countries

✚ Where do you ship internationally?

  • We currently ship to:
  • Australia
  • Canada
  • France
  • Germany
  • Hong Kong
  • Italy
  • Japan
  • Korea
  • Mexico
  • New Zealand
  • Russia
  • Singapore
  • Switzerland
  • UK

Packages outside of the US are shipped via Worldnet or Landmark and will be delivered by a local carrier.

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: globalsupport@jackthreads.com

✚ Which items are eligible for international shipping?

We offer international shipping for the majority of our product offering. Products that are not eligible to ship internationally are marked as such on the individual product page.

✚ When will I receive my order? How much does International shipping cost?

Shipping costs vary depending on the weight of the package and its final destination. To determine the shipping cost, add an item to your cart and proceed to the checkout page. Upon entering your shipping address, the calculated shipping rate will be displayed.

  Delivery time after order ships Shipping Starts at
Australia Standard 7-21 Days $9.95 USD
Australia Express 4-7 Days $25.95 USD
Canada 3-13 Days $8.95 USD
France 7-14 Days $19.95 USD
Germany 7-14 Days $13.95 USD
Hong Kong 7-16 Days $19.95 USD
Italy 7-14 Days $22.95 USD
Japan 7-14 Days $29.95 USD
Korea 7-14 Days $21.95 USD
Mexico 14-21 Days $34.95 USD
New Zealand 7-14 Days $34.95 USD
Russia 7-14 Days $38.95 USD
Singapore 7-14 Days $19.95 USD
Switzerland 7-14 Days $28.95 USD
UK 7-14 Days $7.95 USD

 

✚ Customs, Duties and Fees?

Customs, Duties and Fees vary depending on the content of the package and its final destination.

Australia: There are no customs/duties on orders under $1,000 USD. We are currently unable to include customs, duties and fees at checkout for these shipments. If customs, duties and fees are owed on your order, they will be collected by the carrier upon delivery.

Canada: No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

France: No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

Germany: No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

Hong Kong: No additional Customs/Duties charges are due at checkout or upon delivery.

Italy: No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

Japan: There are no customs/duties on orders under 10,000 Yen, approximately $100 USD. If customs, duties and fees are owed on your order, they will be collected by the carrier upon delivery.

Korea: There are no customs/duties on orders under $100 USD. We are currently unable to include customs, duties and fees at checkout for these shipments. If customs, duties and fees are owed on your order, they will be collected by the carrier upon delivery.

Mexico: There are customs/duties on orders to Mexico. We are currently unable to include customs, duties and fees at checkout for these shipments. If customs, duties and fees are owed on your order, they will be collected by the carrier upon delivery.

New Zealand: No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

Russia: There are customs/duties on orders to Russia. We are currently unable to include customs, duties and fees at checkout for these shipments. If customs, duties and fees are owed on your order, they will be collected by the carrier upon delivery.

Singapore: There are no customs/duties on orders under $400 SGD (approximately $300 USD). We are currently unable to include customs, duties and fees at checkout for these shipments. If customs, duties and fees are owed on your order, they will be collected by the carrier upon delivery.

Switzerland: There are customs/duties on orders to Switzerland. We are currently unable to include customs, duties and fees at checkout for these shipments. If customs, duties and fees are owed on your order, they will be collected by the carrier upon delivery.

United Kingdom: All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

 

✚ How will I be charged for my international order?

We currently accept PayPal, Visa, MasterCard, American Express and Discover credit cards.

Your order total will be listed in US Dollars (USD). In addition, you may see an additional line at checkout indicating the “Customs, duties and fees.” These charges are a combination of brokerage fees and any applicable duties and taxes. We incorporate these charges into checkout to help you avoid any surprise C.O.D. issues. If you see these, no additional charges will be due upon delivery.

You can check the status of any order by visiting the Order History section of your account. An email notification with tracking information will be sent to you as well when your package has shipped.

✚ What is your return/exchange policy for international orders?

Canada
We do accept returns from Canada, but JackThreads does not pay for Canadian return shipping at this time. The pre-paid shipping label feature can only be used for returns within the U.S. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. JackThreads is not responsible for packages that are shipped by other means.

For returns within Canada, send them to:
JackThreads
C/O Landmark Global
4240 Harvester RD
Unit #2
Burlington, ON L7L0C1

Please Note: You MUST include your return detail page and original packing slip so that your return can be processed.

Outside of the US/Canada

We can accept returns. As a customer, you are responsible for return shipping costs and we recommend that you use a service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit (JackThreads will not be responsible). To set up a return, contact our customer service team. We will help you set up the return and give you additional information to ensure the return process is successful. When you contact us, we will give you the Return Number (RMA Number) and give you detailed instructions with what to do with the number.

Please send your return to:

JackThreads
RMA###### (we will provide you with your RMA # when you contact us)
C/O Mercedes Distribution Center
Building #3
63 Flushing Ave
Brooklyn, NY 11205
USA

Please Note: You MUST include your return detail page and original packing slip so that your return can be processed.

 

Contact Us

For any additional questions relating to your international order, please contact us at globalsupport@jackthreads.com or visit http://www.jackthreads.com/contact to chat with a JackThreads service associate.

Want to track your order? 
Please visit http://www.jackthreads.com/account

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