Jackthreads International FAQ - Now Shipping to Over 14 Countries

Where do you ship internationally?

  • We currently ship to:
  • Australia
  • Canada
  • France
  • Germany
  • Hong Kong
  • Italy
  • Japan
  • Korea
  • Mexico
  • New Zealand
  • Russia
  • Singapore
  • Switzerland
  • UK

Packages outside of the US are shipped via Landmark and will be delivered by a local carrier or DHL Express .

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: globalsupport@jackthreads.com

Which items are eligible for international shipping?

We offer international shipping for the majority of our product offering. Products that are not eligible to ship internationally are marked as such on the individual product page and at checkout.

When will I receive my order? How much does International shipping cost?

Shipping costs vary depending on the weight of the package and its final destination. To determine the shipping cost, add an item to your cart and proceed to the checkout page. Upon entering your shipping address, the calculated shipping rate will be displayed.

 

Business days after order ships

Shipping Starts at
Australia Standard 3-10 Days $9.95  USD
Australia Express 2-5  Days $19.95 USD
Canada 2-8 Days $8.95 USD
Canada Express 2-3 Days $15.95 USD
France 7-14 Days $17.95 USD
France Express 3-4 Days $21.95 USD
Germany 7-14 Days $11.95 USD
Germany Express 3-4 Days $21.95 USD
Hong Kong Express 3-4 Days $19.95 USD
Italy Express 3-4 Days $21.95 USD
Japan Express 3-4 Days $19.95 USD
Korea Express 4-5 Days $23.95 USD
Mexico Express 3-4 Days $15.95 USD
New Zealand 7-14 Days $17.95 USD
New Zealand Express 4-5 Days $19.95 USD
Russia 7-14 Days $34.95 USD
Singapore Express 3-5 Days $21.95 USD
Switzerland Express 3-4 Days $29.95 USD
UK 5-9 Days $7.95 USD
UK Express 3-4 Days $19.95 USD

Shipping prices to Australia and Canda are flat rates.

 

Customs, Duties and Fees?

Customs, Duties and Fees vary depending on the content of the package and its final destination.

Australia: There are no customs/duties on orders under $1,000 USD. No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

Canada: No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

France: No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

Germany: No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

Hong Kong: No additional Customs/Duties charges are due at checkout or upon delivery.

Italy: No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

Japan: There are no customs/duties on orders under 10,000 Yen, approximately $100 USD. No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

Korea: There are no customs/duties on orders under $100 USD. No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

Mexico: No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

New Zealand: No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

Russia: There are customs/duties on orders to Russia. We are currently unable to include customs, duties and fees at checkout for these shipments. If customs, duties and fees are owed on your order, they will be collected by the carrier upon delivery.

Singapore: There are no customs/duties on orders under $400 SGD (approximately $300 USD). No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

Switzerland: No additional charges are due upon delivery. All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

United Kingdom: All applicable customs, duties and fees will be charged at checkout, and will appear under your ‘Order Summary’ before you complete your purchase. We incorporate these charges into checkout to help you avoid any surprise fees upon delivery.

 

How will I be charged for my international order?

We currently accept PayPal, Visa, MasterCard, American Express and Discover credit cards.

Your order total will be displayed in either US Dollars (USD) or in your local (non-USD) currency, depending on your specific locale.  We are working hard to bring local currency pricing to all markets in the future.


In select locations outside of the United States, we have partnered with a trusted third-party global ecommerce service provider, “GoInterpay” to facilitate and process select international orders. International Consumer Terms of Service related to this partnership may be found at http://www.thrillistmediagroup.com/tscs.  

    
Final landed-cost pricing (which includes the total cost of products, shipping & handling and duty, tax and customs fees where applicable) on all local currency (non-USD) transactions processed through our partner GoInterpay, is guaranteed at order confirmation for the life of the transaction, in compliance with existing return policy. In other words, you will be charged for the exact amount that is displayed to you at the time of order confirmation. All local currency (non-USD) orders that are processed by GoInterpay will appear on your billing statement as either “GoInterpay” or “GIP*JackThreads”, where “GIP” denotes “GoInterpay”.


At this time, we are unable to guarantee final landed-cost pricing (which includes the total cost of products, shipping & handling and duty, tax and customs fees where applicable) for international orders that are placed in USD. These orders may be subject to foreign exchange rate calculation, foreign exchange fees and other cross-border fees imposed by your local credit card issuing bank at the time you are charged, which we have no control or influence over. Users are encouraged to shop and place orders in the currency in which his or her credit card or payment method is issued when available, in order to minimize any cost uncertainty while transacting on JackThreads.com.  


Orders shipping to final destinations outside of the US may see additional charges at checkout indicating “Customs, duties and fees.” These charges are a combination of brokerage fees and any applicable duties and taxes. We incorporate these charges into checkout to help you avoid any surprise C.O.D. issues. If you see these, no additional charges will be due upon delivery.


You can check the status of any order by visiting the Order History section of your account. An email notification with tracking information will be sent to you as well when your package has shipped.

What is your return/exchange policy for international orders?

JackThreads offers store credit for all returns. Returns are accepted within 30 days from the shipped date. We accept returns for items that have not been worn, altered, washed, or damaged. Just reach out to our customer service team here so we can help you set up a return if you are outside of the U.S.

Please pack and ship your return items with all tags attached. While most items are eligible for return, some items are marked FINAL SALE in the product details on the site.

 

Canada
We do accept returns from Canada, but JackThreads does not pay for Canadian return shipping at this time. The pre-paid shipping label feature can only be used for returns within the U.S. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. JackThreads is not responsible for packages that are shipped by other means.

For returns within Canada, send them to:
JackThreads
C/O Landmark Global
4240 Harvester RD
Unit #2
Burlington, ON L7L0E8

Please Note: You MUST include your return detail page and original packing slip so that your return can be processed.

Outside of the US/Canada

We can accept returns. As a customer, you are responsible for return shipping costs and we recommend that you use a service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit (JackThreads will not be responsible). To set up a return, contact our customer service team. We will help you set up the return and give you additional information to ensure the return process is successful. When you contact us, we will give you the Return Number (RMA Number) and give you detailed instructions with what to do with the number.

Please send your return to:

JackThreads
RMA###### (we will provide you with your RMA # when you contact us)
C/O Mercedes Distribution Center
Building #3
63 Flushing Ave
Brooklyn, NY 11205
USA

Please Note: You MUST include your return detail page and original packing slip so that your return can be processed.

 

All international return store credits processed within the 30-day return window will be credited for the original amount paid for the select items returned.

 

For international orders originally placed in USD, the return store credit will be issued for the USD value of the select items returned.

 

For international orders originally place in local (non-USD) currencies, the return store credit will be issued for the USD value of the select items returned, at the same foreign exchange rate utilized in the transaction at the time of initial purchase.

 

**Please note that while return store credits will be issued at the same foreign exchange rate utilized at the time of original purchase, JackThreads.com is currently unable to guarantee this foreign exchange rate on future transactions. Credit redemption on all future transactions will be subject to the foreign exchange rates that are active at the time of purchase. Credits for account users in select locales where local (non-USD) currency pricing is available will be displayed in the User’s Account at the current local (non-USD) currency value based on the most current active foreign exchange rate. As a result of this, international customers may see fluctuation in the daily local (non-USD) value of stored credits in his or her account.
 

 

Contact Us

For any additional questions relating to your international order, please contact us at globalsupport@jackthreads.com or visit http://www.jackthreads.com/contact to chat with a JackThreads service associate.

Want to track your order? 
Please visit http://www.jackthreads.com/account

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