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Jackthreads International FAQ - Now Shipping to Over 25 Countries

Where do you ship internationally?

We Currently Ship To:

     Americas                                                                              Europe                                                                                                             Asia Pacific

 

Canada-flat icon Canada(C$)   

 

 Austria (EUR€)

 

 Luxembourg (EUR€)   

 

 Australia (AU$)

 

Mexico-flat icon Mexico (MX$)

 

 Belgium (EUR)     

 

 Malta (EUR€)

 

 Hong Kong (HK$)

 

 

 Cyprus (EUR€)

 

 Netherlands (EUR€)

 

 Japan (USD$)

 

 

 Estonia (EUR€)

 

 Portugal (EUR€)

 

 Korea, Republic Of (USD$)

 

 

 Finland (EUR€)

 

 Russia (USD$)

 

 New Zealand (NZ$)

 

 

 France (EUR€)

 

 Slovakia (EUR€)

 Singapore (S$)

 

 

 Germany (EUR€) 

 

 Slovenia (EUR€)

 
 

 

 Greece (EUR€)

 

 Spain (EUR€)

 
 

 

 Ireland (EUR€)

 

 Switzerland (CH Fr)

 
 

 

 Italy (EUR€)

 

 United Kingdom (GB£)   

 
 

 

 Latvia (EUR€)

   

 

Packages shipped outside the US will be delivered Standard Mail Service via a local carrier or DHL Worldwide Express.

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: globalsupport@jackthreads.com

Which items are eligible for international shipping?

We offer international shipping for the majority of our products. Items that are not eligible to ship internationally are marked on the individual product page and at checkout. 

When will I receive my order? How much does International shipping cost?

Shipping costs vary depending on the weight of the package and its final destination. To determine the shipping cost, add an item to your cart and proceed to the checkout page. Upon entering your shipping address, the calculated shipping rate will be displayed.

Standard Shipping Services

Business Days After Order Ships | Starting Rates 

Australia 8 - 18 Days | Starting at $8.95 USD
Canada 2 - 8 Days | Starting at $6.99 USD

United Kingdom

5 - 9 Days | Starting at $11.99 USD

Germany

7 - 14 Days | Starting at $9.99 USD

Austria | Spain

7 - 14 Days | Starting at $13.99 USD

Belgium | Luxembourg | New Zealand

7 - 14 Days | Starting at $11.99 USD

France | Netherlands

7 - 14 Days | Starting at $12.99 USD

Estonia | Ireland | Latvia | Portugal | Slovakia 

7 - 14 Days | Starting at $15.99 USD

Finalnd | Slovenia

7 - 14 Days | Starting at $16.99 USD

Cyprus

7 - 14 Days | Starting at $17.99 USD

Russia 

  7 - 14 Days | Starting at $34.99 USD

 

Customs, Duties and Fees?

Orders shipping to final destinations outside of the US may see additional charges at checkout indicating "Duty, Taxes, and Customs" fees. These charges are a combination of brokerage fees and any applicable import duties and taxes. For most countries/territories, we incorporate these charges into checkout to help you avoid any surprise charges upon delivery. If you see these charges at checkout, no additional charges will be due upon delivery.

Duty, Taxes, and Customs fees vary depending on the content of the package and its final destination. Duty, Taxes, and Customs fees are collected in checkout for all orders (when applicable) shipping to the following locations:

Americas Europe Asia/Pacific
Canada Austria Luxembourg Australia
Mexico Belgium Malta Hong Kong
  Cyprus Netherlands Japan
  Estonia Portugal Korea, Republic Of
  Finland Slovakia New Zealand
  France Slovenia Singapore
  Germany Spain  
  Greece Switzerland  
  Ireland United Kingdom  
  Italy Latvia  

 

Russia: There are customs/duties on orders to Russia. We are currently unable to include customs, duties, and fees at checkout for these shipments. If customs, duties, and fees are owed on your order, they will be collected by the carrier upon delivery.

EU: Please note that VAT is NOT included in the product price. It will be added at checkout appearing as "Tax"

How will I be charged for my international order?

We currently accept the following credit cards:

  • PayPal
  • Visa
  • MasterCard
  • American Express
  • Discover

Your order total will be displayed in either US Dollars (USD) or in your local (non-USD) currency, depending on your specific locale.  We are working hard to bring local currency pricing to all markets in the future.


In select locations outside of the United States, we have partnered with a trusted third-party global e-commerce service provider, “GoInterpay” to facilitate and process select international orders. International Consumer Terms of Service related to this partnership may be found at http://www.thrillistmediagroup.com/tscs.  

    
Final landed-cost pricing (which includes the total cost of products, shipping & handling and duty, tax and customs fees where applicable) on all local currency (non-USD) transactions processed through our partner GoInterpay, is guaranteed at order confirmation for the life of the transaction, in compliance with existing return policy. In other words, you will be charged for the exact amount that is displayed to you at the time of order confirmation. All local currency (non-USD) orders that are processed by GoInterpay will appear on your billing statement as either “GoInterpay” or “GIP*JackThreads”, where “GIP” denotes “GoInterpay”.


At this time, we are unable to guarantee final landed-cost pricing (which includes the total cost of products, shipping & handling and duty, tax and customs fees where applicable) for international orders that are placed in USD. These orders may be subject to foreign exchange rate calculation, foreign exchange fees and other cross-border fees imposed by your local credit card issuing bank at the time you are charged, which we have no control or influence over. Users are encouraged to shop and place orders in the currency in which his or her credit card or payment method is issued when available, in order to minimize any cost uncertainty while transacting on JackThreads.com.  

How do I check the status of my order?

You can check the status of any order by visiting the "Order History" section of your account. An email notification with tracking information will be sent to you as well when your package has shipped.

What is your return/exchange policy for international orders?

Jackthreads accepts returns for most items within 30 days from the shipped date. We accept returns for items that have not been worn, altered, washed,or damaged. While most items are eligble for return, some items are FINAL SALE and are marked accordingly on the product details and in checkout. Final Sale items may not be returned. Refunds will be made in the original form of payment. For inquiries, just reach out to our customer service team so we can help you set up a return if you are outside the U.S.

Canada

We do accept returns from Canada but Jackthreads does not pay for Canadian return shipping at this tine. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. Jackthreads is not responsible for packages that are shipping by other means.

For returns within Canada, please send to the below address:
JackThreads
C/O Landmark Global
4240 Harvester RD
Unit #2
Burlington, ON L7L0E8

Please Note: You MUST include your return detail page and original packing slip so that your return can be processed.

Outside of the US/Canada

We do accept returns. As a customer, you are resonspible for return shipping costs. We recommend that you use a service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit (Jackthreads will not be responsible). To set up a return, contact our customer service team. We will help you set up the return and give you additional information to ensure the return process is successful. When you contact us, we will give you the Return Number (RMA Number) as well as detailed instructions with what to do with the number.

For returns outside the United States and Canada, please send to the below address:

JackThreads
RMA###### (we will provide you with your RMA # when you contact us)
C/O Mercedes Distribution Center
Building #3
63 Flushing Ave
Brooklyn, NY 11205
USA

Please Note: You MUST include your return detail page and original packing slip so that your return can be processed.

 

All international returns processed within the 30-day return window will be credited for the original amount paid for the select items returned.

For international orders originally placed in USD, the return credit will be issued for the USD value of the select items returned.

For international orders originally placed in local (non-USD) currencies, the return credit will be issued for the USD value of the select items returned, at the same foreign exchange rate utilized in the transaction at the time of the initial purchase. 

Contact Us

For any additional questions relating to your international order, please contact us at globalsupport@jackthreads.com or visit http://www.jackthreads.com/contact to chat with a JackThreads service associate.

Want to track your order? Please visit http://www.jackthreads.com/account

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