Returns & Exchanges

How and what you can return all depends on where you call home. Just follow one of the links below to learn about the return policy for your region.

Holiday Return Policy

During the holiday season, returns are accepted anytime through January 31st for orders placed after November 27th at 12pm EST to accommodate any gifts that you or your friends and family didn't fall completely in love with. As long as the return arrives at our warehouse by January 31st, we’ll honor it with an exchange or store credit. If you’ve got gear that you need to send back, whether it’s a gift for someone else or a gift you received, you can find our full return policy here. If you're having any trouble with a return placed during the holidays, just reach out to our customer service team and they'll be happy to assist.

US Returns and Exchanges

Returns and exchanges are accepted within 30 days of being shipped. We accept returns for items that have not been worn altered, washed, or damaged. Items marked FINAL SALE are not eligible for return or exchange.

Footwear returns must include the original shoe box in its original condition and without postal labels, meaning you should ship it back to us inside another box the same way we shipped it to you. Damages to or omission of this box from your return will result in your return not being accepted.

Store Credit

If your merchandise doesn't fit or you don't love it for any reason, we'll cover the return shipping. The Returns section in your account makes it easy to get started: select the items you wish to return, select a reason for your return, and place your pre-paid return label, found in the original box on your package. When we receive your return, we'll process a full refund for the price you paid for the merchandise, as well as a $5 bonus in the form of a JackThreads store credit.

Exchanges

If you need a different size or want to try a different style and are interested in returning an item in exchange for something else on the site, our customer service team is here to help. We'll help you place an order for the new item, and we'll ship it out for free. Simply call us at 800.636.5225 or click here to see if we are available to chat.

Use the pre-paid return label, found in the original box to send your exchange item(s) to us. It makes the process easy and it's free for you to use. When we receive your package, we'll process a full refund for the item price of the exchange item to your original form of payment.

Refunds

If your merchandise doesn't fit or you don't love it for any reason, we'll cover the return shipping. The Returns section in your account makes it easy to get started: select the items you wish to return, select a return reason, and place the pre-paid return label, found in the original box, on your package. When we receive your return, we'll process a refund to the original form of payment.

Wrong, Damaged or Defective Items

If you received the wrong product from JackThreads, or it arrived defective or damaged, please contact customer service as soon as possible. We will make sure that the situation is resolved for you.

How to Return:

Head to jackthreads.com/returns and follow these easy steps:

* If you choose not to use the prepaid label, we recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost or damaged in transit (JackThreads will not be responsible).

Canadian Returns

Returns are accepted within 30 days from the shipping date. We accept returns for items that have not been worn, altered, washed, or damaged. Items marked FINAL SALE are not eligible for return.

Footwear returns must include the original shoe box in its original condition and without postal labels, meaning you should ship it back to us inside another box the same way we shipped it to you. Damages to or omission of this box from your return will result in your return not being accepted.

Refunds

JackThreads offers full refunds on all eligible items within 30 days of the shipping date. To set up a return, please contact our customer service team. Once we set up your return, you can check its status and access information to include with your return at jackthreads.com/returns.

When we receive your return, we'll process a refund to your original form of payment for the price you paid for the merchandise. Orders originally placed in USD will be refunded in USD for the value of the select items returned. Orders placed in CAD will be issued for the CAD value of the items returned, at the same foreign exchange rate utilized at the time of initial purchase.

Exchanges

At this time we are unable to offer exchanges. Contact our customer service team for more information about how we can help.

Wrong, Damaged or Defective Items

If you received the wrong product from JackThreads, or it arrived defective or damaged, please contact customer service as soon as possible. We will make sure that the situation is resolved for you.

How To Return:

To set up a return, please contact our customer service team.

Canada Return Details

Our warehouse is located in NY, but we don't want you to incur any additional fees if you need to return some gear. If you ship your return to our Canadian return address, listed below, our shipping partner will take it from there and get your package to our New York warehouse.

Canadian customers are responsible for return shipping costs. We recommend that you use a service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit JackThreads will not be responsible for missing packages.

Please send returns to the following address:

JackThreads
C/O Landmark Global
4240 Harvester Rd
Unit #2
Burlington, ON L7L0E8

Returns must be shipped to this address via a recognized courier or postal authority. Any packages dropped off at this address will be refused by the warehouse and sent back to the return addresee.

Outside of US/Canada Returns

Returns are accepted within 30 days from the shipping date. We accept returns for items that have not been worn, altered, washed, or damaged. Items marked FINAL SALE are not eligible for return.

Footwear returns must include the original shoe box in its original condition and without postal labels, meaning you should ship it back to us inside another box the same way we shipped it to you. Damages to or omission of this box from your return will result in your return not being accepted.

Refunds

JackThreads offers full refunds on all eligible items within 30 days of the shipping date. To set up a return, please contact our customer service team. Once we set up your return, you can check its status and access information to include within your return at jackthreads.com/returns.

To set up a return, please contact our customer service team. When you contact us, we will provide you with a return number (RMA Number) and give you detailed instructions on how to send your item(s) back to us. You are responsible for return shipping costs. We recommend that you use a service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. JackThreads will not be responsible for missing return packages.

When we receive your return, we'll process a refund to your original form of payment for the price you paid for the merchandise. Orders originally placed in USD will be refunded in USD. Orders placed in local (non-USD) currencies will be issued for the USD value of the items returned at the same foreign exchange rate utilized at the time of initial purchase.

Exchanges

At this time we are unable to offer exchanges. Contact our customer service team for more information about how we can help.

Wrong, Damaged or Defective Items

If you received the wrong product from JackThreads, or it arrived defective or damaged, please contact customer service as soon as possible. We will make sure that the situation is resolved for you.

How To Return:

To set up a return, please contact our customer service team.

Outside US/Canada Return Details

International customers are responsible for return shipping costs. We recommend that you use a service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. JackThreads will not be responsible for missing return packages.

Please send your return to:

JackThreads
RMA ####### (we will provide you with your RMA # when you contact us)
C/O Mercedes Distribution Center
Building #3
63 Flushing Ave Brooklyn, NY 11205 USA

Returns must be shipped to this address via a recognized courier or postal authority. Any packages dropped off at this address will be refused by our warehouse and sent back to the return addressee.